In a post last week, we started discussing how consumers should be aware that debt collection companies are finally starting to evolve from a technological perspective, jettisoning antiquated tactics and deploying everything from avatars to ringless voicemails. We...
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Collection Defense
How debt collectors are modernizing their tactics
For decades, debt collection companies have relied on two primary tools in their efforts to collect on past due accounts: the letter and the phone. In fact, this largely proved to be the case even as technology advanced by leaps and bounds from the proliferation of...
Study finds medical debt collectors are often wrong
Every year, the Consumer Financial Protection Bureau, the federal agency tasked with protecting Americans from "unfair, deceptive, or abusive practices," fields thousands of complaints about aggressive -- and frequently unlawful -- debt collection activities. While...
Collection efforts on debts not owed: It happens too often
The Consumer Financial Protection Bureau has released its November 2016 monthly "complaint snapshot," revealing that the most common consumer complaint filed with the federal agency that month about debt collection was that debt collectors were trying to collect debts...
‘Tis the season for debt collection?
It may seem hard to believe, but Christmas is officially less than 10 days away. This means that over the coming week, people will be gathering with family and friends to exchange gifts, share a meal and, of course, enjoy one another's company. As idyllic as the...
Debt collection gone wrong is sadly common
Imagine if your child, the center of your world, becomes ill. And not just run-of-the-mill sick, either, but goes into kidney failure due to a debilitating disease. She needs constant medical treatment to keep her alive and will likely need a transplant. You do your...
How do you know when creditors violate the law?
If you have an account that has gone to collections - maybe you couldn't pay a staggering medical bill following an illness or a credit card balance after divorce - you are not alone. Seventy million American have debts in collections. This has spawned a whole...